MOVADO WATCH REPAIR INSTALL
MOVADO WATCH REPAIR FULL
MOVADO WATCH REPAIR FREE

What i truly want to happen is i only want the watch shipped back to me if the company is unable to only replace the crystal and install a new battery. I then became very angry and told the customer care rep that i wanted my watch shipped back to me.

She then told me that my watch was not currently in working condition even though i know for a fact it was working when i put it in the mail despite the crystal being cracked. She also mentioned that to many customers have complained in the past about how they requested specific services from the company, the customer gets their watch back in the mail and it still does not work because the customer did not pay for the right service to get the watch working.

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I then told her that is very misleading because if the company does full overhauls of watches only, then what was the purpose of me filling out a form showing the specific services i wanted completed? She then repeated that the company will only do full repairs on watches and that ' its just how it is!'. She told me that the company does not do partial repairs. I call your customer service number today to talk to a rather rude lady and i tried to explain to her that i only wanted the crystal replaced and a new battery installed. I indicated all of what i wanted repaired on the form i sent with the watch when i mailed it. I never requested a complete overhaul of the watch, i only requested that the crystal be replaced, and a new battery be installed. I got my estimate through email this morning and it is for a complete overhaul of my watch. Vintage Fortis crowns are nearly impossible to source.ДЄfter requesting information on whether or not the crown tube was actually drilled and replaced, I was told I would receive no further information and that any further emails would be ignored. They completely ignored my request and have now significantly reduced the value of the watch.

If there is no way to fix this that doesn't mean getting a new crown, I'd rather keep the original.'. My instructions SPECIFICALLY said 'I want to keep the original crown. Second they replaced the original Fortis crown with a plated brass piece of garbage, and appeared to have drilled out and replaced the crown tube as well.

First there were tons of greasy smudges UNDER the crystal- so much so that legibility was actually reduced. They messed up the alignment on a subdial hand on my Fortis Cosmonauts Chronograph, so I sent it in for warranty repair and asked them to examine the crown, which was wobbly when it came back from them the first time.ДЄfter four months of waiting and ignoring requests for status updates, they shipped the watch back. Please send your watch back and reference previous repair estimate #335790 to accept the estimate.ДЄbandoned Watch Notice: Watch Repairs USA is not responsible for watches left over one (1) year. Replace gaskets and test water resistance.Д¬leaning and/or polishing performed as courtesy with overhaul depending on watch finish and condition. Replace with high quality, long-lasting battery. The following repair(s) will be completed during the overhaul process: Movement disassembly required in order to access affected components. Polishing is performed as best as possible depending on watch finish and condition.ДЇull service overhaul - take apart the movement, clean old oil out and re-oil, replace parts as necessary, reassemble and time test for 72 hours. Approximate repair time is 4-8 weeks from approval. Replace battery, gaskets and test water resistance. Watch is not functioning properly and movement should be restored to optimal factory standards. Crown must be replaced to protect movement going forward. Notes: Update-$70 Courtesy Discount provided. if you want it back you have to pay $20.88 return shipping 'and handling.' Here's their bid:

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They sent a free mailing label to ship it to them. They advertise no charge for the bid or even shipping. They offered to cut the $600 price by $70. But, they weren't interested in doing such a small job. It had been overhauled just two years earlier, battery replaced 3 months ago, When I got the bid, I told them NO, all I wanted was the stem replaced. Mind you, it was keeping perfect time, I was having absolutely no problems with it. They came back with a bid (see below) of $599.96 for 'everything' they thought it needed. I broke the stem (the exterior knob that is turned to adjust the time or date) off my $400 Cyma watch and sent it to Watch Repairs USA for an estimate on replacing it.

Movado watch repair